POLICIES

Shipping & lead time

Made to order pieces are handcrafted from scratch and ready to ship within 4–8 weeks of your order being placed.

Ready to ship and one-off pieces are shipped within 3 business days.

US domestic shipping: Flat rate $11, sent via USPS Ground Advantage (2–5 business days).

Rest of world shipping: Flat rate $30, sent via USPS International.

Order fulfillment

Every piece from Lorianna is hand-carved, cast, and finished individually — this isn't fast fashion. Please allow for full production time before your piece ships, in addition to the shipping window above. If a date matters to you (a gift, an event), reach out before ordering and I'll do my best to help.

Materials

All metals and stones used in each piece are sourced and supplied by Lorianna as part of the making process. I'm not able to accept client-supplied stones or metals for use in commissions or repairs — every material that goes into a piece is chosen, sourced, and cast in-house, and this sourcing is part of what makes each piece genuinely mine to stand behind.

Custom & made to order pieces

All custom and made to order jewellery is final sale and not eligible for return or refund. Each piece is hand-carved and cast specifically for you, so please reach out with any questions before placing your order.

Returns, exchanges & sizing

Ring sizing is the buyer's responsibility — please use the size guide provided before ordering. As every ring is made by hand to the size given at checkout, no refunds, remakes, or resizing will be issued for incorrect sizing.

International orders

Orders shipped outside the United States may be subject to customs duties and import taxes on arrival. These are collected by the courier at delivery and are the customer's responsibility — they're non-refundable and not included in the shipping rate.

Loss or damage in transit

Lorianna is not responsible for packages lost, stolen, or damaged in transit, once handed to the carrier, for both domestic and international orders. Tracking is provided on every order — please monitor it closely and reach out immediately if something looks off.

Warranty

Every piece is covered for 12 months from delivery against manufacturing defects — this includes basic maintenance like checking prong security and tightening set stones. This warranty does not cover general wear and tear, accidental damage, loss, or any repairs or alterations carried out by a third party.

Repairs & stone replacement

Depending on the piece and stone, we offer a 1 year stone replacement. If a small accent stone is lost within a year of delivery due to a setting issue, it will be replaced at no cost.

Beyond the year window, or for anything outside standard wear, get in touch and I'll always do what I can to help — repair costs and turnaround will be quoted case by case depending on the issue. To start a repair, email a description and a photo of the piece to lorianna@loriannajewellery.com, and you will be informed of next steps.

FAQ’S

My item is lost in the mail — what do I do?
Please email me as soon as you notice an issue. While Lorianna isn't responsible for items lost or damaged in transit, I'll always try to help where I can. If you entered an incorrect shipping address, let me know right away and I'll do my best to update it before the order ships.

How do I track my order?
A tracking number is emailed once your order ships. Tracking updates can take a couple of days to appear — track domestic and international orders via USPS.

What happens if my package is returned to sender?
If a package is returned to me for any reason, re-shipment will be at the customer's cost.

Contact

Questions about your order or a piece you're considering? Reach me any time at hello@loriannajewellery.com.